Patient Access Scheduler

This is a fully remote position, open to applicants in Florida.

📋 Description

• Organize and manage patient appointments for diagnostic, surgical, therapy, physician office visits, as well as other procedures and treatments.

• Collect and confirm demographic and insurance details.

• Register patients and input data into the scheduling system.

• Operate within a call center setting.

• Achieve individual quality performance metrics.

• Deliver professional, compassionate, and friendly service to patients, their families, staff, physicians, and community members.

⛳️ Requirements

• High school diploma, certificate, GED, relevant training, or equivalent experience.

• Successfully complete the Patient Access training program.

• Capability to thrive in a high-volume, fast-paced work environment.

• Proficient in performing basic mathematical calculations.

• Highly detail-oriented and organized.

• A collaborative team member with compassion, outstanding customer service, and strong interpersonal communication skills.

• Basic understanding of medical and insurance terminology is preferred.

• Familiarity with computer applications, including Microsoft Office and EMR systems.

• Proficient typing skills.

• Knowledge of HIPAA, AHCA, EMTALA, and Medicare coverage structure, including guidelines for medical necessity compliance.

• Bilingual in English and Spanish/Creole is preferred.

• Less than one year of required minimum experience.

🏝️ Benefits

• Opportunities for career growth and development, with defined pathways and continuous support.

• Extensive health and wellness resources that extend beyond standard benefits.

• A wellness program designed to assist employees in eliminating their medical plan deductible, thereby reducing out-of-pocket healthcare expenses.

• Tuition reimbursement to facilitate ongoing education and career advancement.