Patient Access Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Acts as the initial point of contact for patients.

• Delivers outstanding customer service while managing general appointment scheduling and escalation appointments.

• Enrolls new patients and verifies demographic information for current patients.

• Conducts insurance verification and responds to general inquiries from patients.

• Prepares messages for providers, manages triage, surgical scheduling, and coordinates with other internal departments.

• Addresses patient inquiries and concerns, escalating urgent issues appropriately and promptly.

⛳️ Requirements

• Must possess a High School Diploma.

• At least one year of experience in a medical practice or health insurance organization.

• Exceptional verbal and written communication abilities.

• Previous experience with EMR systems is preferred.

• Exhibits strong self-management capabilities in a remote work setting.

• Proficient in resolving practical issues and handling a range of concrete variables in situations with limited standardization.

• Capable of interpreting various instructions provided in written, verbal, diagrammatic, or scheduled formats.

• Comprehensive knowledge of computer information systems.

🏝️ Benefits

• Extensive medical, dental, and vision insurance options.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• 401(k) plan with matching contributions.

• Employee Assistance Program (EAP).