Patient Access Liaison

This is a fully remote position, open to applicants in Kansas, +3 more states.

📋 Description

• Deliver product reimbursement, distribution, logistical, and various non-medical educational support to patients, caregivers, healthcare provider offices, and care sites.

• Inform patients and healthcare professionals about therapy access prerequisites, prior authorizations, and appeal processes.

• Assist in locating care sites that are more convenient for patients and explore home dosing alternatives.

• Guide office and care site personnel to pinpoint individuals who can assist with coverage and access requirements.

• Educate patients on copayment assistance, patient aid programs, and other affordability solutions.

• Offer non-medical educational guidance regarding what to expect when beginning therapy.

• Prepare patients and coordinate their appointments and treatments.

• Build trusted relationships with patients and caregivers through phone calls, text messages, emails, virtual meetings, and face-to-face interactions.

• Adhere to educational and support programs to enhance compliance with prescribed therapies.

• Provide education to large centers, community prescribers, and care sites regarding procurement options and billing/coding standards.

• Maintain documentation of case progress, complete assigned tasks, and manage cases within the Krystal patient CRM/Workflow system.

• Collaborate with specialty pharmacies, distributors, field sales teams, and internal cross-functional departments.

• Respond swiftly to avoid interruptions in treatment.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A BS/BA degree is mandatory.

• At least 5 years of experience in patient services, field reimbursement, biopharma sales, or account management is required.

• A minimum of 1 year of direct interaction with patients/families providing education and access support is necessary.

• A scientific background and the capacity to acquire product and disease knowledge are essential.

• Experience in orphan or rare diseases while working directly with patients/caregivers is preferred.

• Knowledge of HIPAA regulations and FDA guidelines is required.

• Willingness to travel between 30%-50% is necessary.

• Proficiency in managing challenging patient cases and overcoming obstacles is crucial.

• Ability to function in a team-oriented environment and effectively communicate with internal colleagues, specialty pharmacy partners, and field sales is important.

• Must be able to respond urgently when necessary, within 24 hours, to avert treatment interruptions.

• Experience with buy & bill/medical benefit reimbursement and distribution is required.

• Patient Journey Navigator (PJN) experience is preferred.

• Field-based experience is desirable.

🏝️ Benefits

• Equity / Stock Options

• Medical and Prescription Drug Coverage

• Dental and Vision Insurance

• Short and Long-Term Disability Insurance

• 401(k) With Company Match

• Paid Holidays

• Paid Time Off

• Flexible Spending Accounts (Health Care & Dependent Care)

• Employee Assistance Program & Benefits Concierge App

• AD&D and Life Insurance

• Wellness Rewards Program

• Competitive compensation