Patient Access Coordinator

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver exceptional customer service to patients, colleagues, and referral sources through effective front-office management and administration.

• Guide patients on their financial obligations following benefits verification.

• Collect co-payments and cash for over-the-counter purchases, while ensuring accurate completion of cash receipts.

• Maintain precise patient records in accordance with Hanger policies.

• Safeguard the privacy and security of health information in compliance with HIPAA regulations.

• Support patient follow-up and participate in quality assurance initiatives.

• Manage cash receipts, input billing-system data, and facilitate bank deposits adhering to internal controls.

• Input patient demographics and verify insurance details.

• Handle multiple phone lines effectively.

• Document clear, concise, and accurate written records.

• Organize patient charts and other essential documentation.

• Schedule clinician appointments and ensure patient coverage.

• Process and track referrals, authorizations, and prescriptions.

• Execute other assigned tasks and special projects.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience is required.

• Must achieve the minimum job-fit standard set by Hanger’s Talent Bullseye assessment.

• A minimum score of 70 on the Talent Bullseye assessment is mandatory.

• Preferred experience of two to four years in customer service, administrative roles, or related fields.

• Previous experience in a receptionist capacity or familiarity with medical front-office procedures is preferred.

• Must possess, or be eligible to acquire, a valid driver’s license and comply with Hanger’s driving record requirements.

• Excellent interpersonal, oral, telephone, and written communication abilities.

• Capable of typing accurately at a rate of 30 words per minute.

• Ability to work with individuals with disabilities.

• Knowledge of the Alpha filing system.

• Familiarity with medical reimbursement procedures, terminology, and front-office receptionist duties is preferred.

• Proficient in using computers, Windows-based applications, and email.

• Competent in operating office equipment including fax machines, calculators, postage machines, and copiers.

• Ability to act with integrity, prioritize patient-centered service, collaborate transparently, innovate, and focus on outcomes.

🏝️ Benefits

• Competitive Compensation Packages

• 8 Paid National Holidays & 4 additional Floating Holidays

• PTO that encompasses Vacation and Sick time

• Medical, Dental, and Vision Benefits

• 401k Savings and Retirement Plan

• Paid Parental Bonding Leave for New Parents

• Flexible Work Schedules and Part-time Opportunities

• Generous Employee Referral Bonus Program

• Mentorship Programs - Mentor and Mentee

• Student Loan Repayment Assistance, based on location

• Relocation Assistance

• Regional & National traveling CPO/CO/CP opportunities

• Opportunities for Volunteering at Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest