Patient Access Coordinator

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Oversee and manage front-office operations for patients, staff, and referral sources.

• Collect patient and insurance details while adhering to applicable laws, regulations, company policies, and compliance protocols.

• Provide guidance to patients regarding their financial obligations after confirming benefits.

• Collect co-payments and any applicable over-the-counter cash.

• Process cash receipts and assist with billing-system data entry and bank deposits.

• Maintain precise patient records while safeguarding the privacy and security of protected health information in accordance with HIPAA.

• Support patient follow-ups and quality assurance initiatives.

• Input patient demographics and verify insurance information.

• Handle multiple phone lines efficiently.

• Document clear, concise, and accurate written records.

• Organize patient charts and other documentation in line with established protocols.

• Schedule clinician appointments for coverage and coordinate out-of-office calls.

• Process and track referrals, authorizations, and prescriptions to quickly obtain complete information.

• Carry out additional duties or special projects as assigned.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience is required.

• A minimum score of 70 on Hanger’s Talent Bullseye assessment is necessary.

• A preferred or required minimum of two to four years of experience in customer service, administration, or a related field.

• Experience with receptionist or medical front-office procedures is preferred.

• Must possess, or be eligible to acquire, a valid driver's license and meet Hanger’s Motor Vehicle Safety Policy standards.

• Strong interpersonal, telephone, verbal, and written communication skills are essential.

• Capability to accurately type at least 30 words per minute.

• Ability to work effectively with individuals with disabilities.

• Familiarity with the Alpha filing system is required.

• Understanding of medical reimbursement, terminology, and front-office receptionist responsibilities is preferred.

• Proficient in using computers, Windows-based software, and email applications.

• Skilled in operating office equipment such as fax machines, calculators, postage machines, and copiers.

• Must demonstrate a strong fit for the role as determined by the Talent Bullseye assessment.

🏝️ Benefits

• Competitive Compensation Packages.

• 8 Paid National Holidays & 4 additional Floating Holidays.

• Paid Time Off that includes Vacation and Sick leave.

• Medical, Dental, and Vision Benefits.

• 401k Savings and Retirement Plan.

• Paid Parental Bonding Leave for New Parents.

• Flexible Work Schedules and Part-time Opportunities.

• Generous Employee Referral Bonus Program.

• Mentorship Programs for both Mentors and Mentees.

• Student Loan Repayment Assistance based on location.

• Relocation Assistance available.

• Regional & National travel opportunities for CPO/CO/CP roles.

• Opportunities to volunteer for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.