Patient Access Coordinator

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Deliver exceptional customer service to patients, colleagues, and referral sources through effective front-office coordination and administration.

• Guide patients on their financial obligations following benefits verification.

• Collect co-payments and cash payments for over-the-counter items, and ensure cash receipts are completed accurately.

• Keep precise patient records in accordance with Hanger's policies.

• Safeguard the privacy and security of protected health information in compliance with HIPAA regulations.

• Support patient follow-up and quality assurance initiatives.

• Manage cash receipts, perform billing-system data entry, and process bank deposits while adhering to internal controls.

• Input patient demographic information and verify insurance details.

• Operate multiple phone lines efficiently.

• Produce clear, concise, and accurate written documentation.

• Organize patient charts and other essential documentation.

• Coordinate clinician schedules and manage coverage for appointments and out-of-office calls.

• Handle and oversee referrals, authorizations, and prescription processing.

• Execute other assigned tasks and special projects as needed.

⛳️ Requirements

• High school diploma or a comparable combination of education and experience is required.

• A minimum score of 70 on Hanger’s Talent Bullseye assessment is necessary.

• Ideally, two to four years of experience in customer service, administrative roles, or related fields is preferred.

• Experience in a receptionist role or familiarity with medical front-office processes is advantageous.

• Must possess, or be eligible to acquire, a valid driver’s license with a driving record that meets Hanger’s criteria.

• Excellent interpersonal, verbal, telephone, and written communication skills are essential.

• Capability to accurately type at least 30 words per minute.

• Comfort in working with individuals with disabilities is required.

• Familiarity with the Alpha filing system is important.

• Knowledge of medical terminology and reimbursement processes is preferred.

• Understanding of front-office receptionist responsibilities is beneficial.

• Proficiency in using a computer, Windows-based software, and email is necessary.

• Ability to operate office equipment such as fax machines, calculators, postage machines, and copiers is required.

• Must demonstrate integrity, build patient trust, collaborate transparently, innovate, and focus on achieving superior outcomes.

🏝️ Benefits

• 8 Paid National Holidays and 4 additional Floating Holidays.

• Paid Time Off (PTO) that includes Vacation and Sick leave.

• Comprehensive Medical, Dental, and Vision Benefits.

• 401k Savings and Retirement Plan.

• Paid Parental Bonding Leave for New Parents.

• Flexible Work Schedules and Part-time Opportunities available.

• Attractive Employee Referral Bonus Program.

• Mentorship Programs for both Mentors and Mentees.

• Student Loan Repayment Assistance provided by location.

• Relocation Assistance available.

• Opportunities for regional and national travel as a CPO/CO/CP.

• Volunteering opportunities for local and national events such as Hanger’s BAKA Bootcamp and EmpowerFest.