Patient Access Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee and manage front-office operations for patients, staff, and referral sources.

• Gather patient and insurance details while adhering to laws, regulations, company policies, and compliance protocols.

• Advise patients on their financial responsibilities following benefit verification.

• Collect co-payments and cash payments, and accurately complete cash receipts.

• Ensure patient records are maintained accurately and safeguard health information in accordance with HIPAA regulations.

• Support patient follow-up and participate in quality assurance initiatives.

• Manage cash receipts, perform data entry in the billing system, and execute bank deposits in line with internal controls.

• Input patient demographics and verify insurance information.

• Handle multiple phone lines effectively.

• Create clear, concise, and accurate written documentation.

• Organize patient charts and relevant documentation.

• Coordinate clinician schedules and ensure coverage for appointments and out-of-office calls.

• Process and monitor referrals, authorizations, and prescriptions.

• Execute other assigned tasks and special projects.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience is mandatory.

• Must pass the Talent Bullseye assessment with a minimum score of 70.

• A preferred minimum of two to four years in customer service, administrative, or similar roles.

• Previous experience as a receptionist or familiarity with medical front-office procedures is preferred.

• A valid driver's license or eligibility to obtain one, with a driving record that meets Hanger's Motor Vehicle Safety Policy and Procedures.

• Excellent interpersonal, verbal, telephone, and written communication abilities.

• Capability to type 30 words per minute accurately.

• Ability to engage with individuals with disabilities.

• Familiarity with the Alpha filing system.

• Knowledge of medical reimbursement, medical terminology, and front-office receptionist responsibilities is preferred.

• Proficiency in using Windows-based software and email.

• Competency in operating office equipment, including fax machines, calculators, postage machines, and copiers.

• Ability to act with integrity, build patient trust, collaborate effectively, innovate, and focus on achieving superior outcomes.

🏝️ Benefits

• Competitive compensation packages.

• 8 paid national holidays and an additional 4 floating holidays.

• Paid time off that includes vacation and sick leave.

• Medical, dental, and vision benefits.

• 401(k) savings and retirement plan.

• Paid parental bonding leave for new parents.

• Flexible work schedules and part-time opportunities.

• Generous employee referral bonus program.

• Mentorship programs for mentors and mentees.

• Assistance with student loan repayment based on location.

• Relocation assistance.

• Opportunities for regional and national travel as CPO/CO/CP.

• Participation in local and national events such as Hanger’s BAKA Bootcamp and EmpowerFest.