Passenger Services Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries from guests and travel advisors via email, chat, and phone.

• Deliver comprehensive and succinct responses that reflect the luxury brand standards.

• Conduct quality checks on bookings to identify any missing transfers, required visas, outstanding PIFs, and other concerns.

• Recommend add-ons like extensions and Masterpiece Collection tours.

• Operate independently utilizing both internal and external resources.

• Collaborate with data analysis teams to utilize feedback for ongoing improvements.

• Address post-departure feedback and inquiries on a global scale.

⛳️ Requirements

• A minimum of 1 year of call center experience in a reservations or administrative position, or comparable customer service experience.

• Exceptional written communication skills.

• Strong commitment to delivering excellent customer service.

• Proficient in locating and analyzing information from diverse sources.

• Capability to work independently while following provided instructions.

• Service-oriented mindset with empathy, responsiveness, and a focus on solutions.

• High attention to detail, accuracy, quality, and thoroughness.

• Ability to foster relationships and collaborate across functions in a dynamic environment.

• Competence in providing timely responses within established response times.

• Ability to meet departmental averages for email, phone, and chat interactions.

• Eligibility to work remotely in the U.S.

🏝️ Benefits

• Fully remote work

• Supportive and inclusive environment

• Equal opportunity employment