Partner Success Manager II – Demand Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the strategy, performance, and sustainable growth of Thumbtack's most impactful Demand API partners, enhancing partner health, retention, expansion, and measurable business results.

• Establish trusted executive relationships and create strategic account plans that align partner objectives with Thumbtack's long-term marketplace vision.

• Spearhead intricate cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to implement integrations, new features, and go-to-market strategies.

• Leverage partner performance analytics, market insights, and business trends to pinpoint growth possibilities, influence strategic choices, and enhance marketplace results.

• Collaborate with Product and Engineering to influence roadmap priorities while identifying and executing partner expansion opportunities from concept through to launch.

• Craft and scale partner success strategies, operational enhancements, and best practices while serving as a subject matter expert within the Demand Partnerships team.

⛳️ Requirements

• Over 5 years of experience in strategic partnerships, customer success, business development, account management, or a related customer-facing role with increasing levels of responsibility and complexity.

• Proven track record in managing strategic or enterprise partnerships, cultivating executive relationships, and achieving measurable business growth.

• Demonstrated capability to formulate data-driven strategies, recognize growth prospects, and lead intricate cross-functional projects in uncertain environments.

• Strong business acumen with a history of influencing senior stakeholders, developing business cases, and balancing partner needs with organizational priorities.

• Experience with API, platform, or systems integrations, along with the ability to convey technical concepts as business value to both technical and non-technical stakeholders.

• Exceptional communication, analytical, stakeholder management, and project leadership abilities. Experience with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is advantageous.

🏝️ Benefits

• Thumbtack celebrates diversity.

• We take pride in being an equal opportunity employer.

• Health insurance.

• Flexible work arrangements.