Partner Success Manager – German Speaker

This is a fully remote position, open to applicants in Turkey, +4 more states.

📋 Description

• Take charge of and nurture relationships with German-speaking partners throughout the DACH region and across Europe.

• Cultivate a deep understanding of each partner’s business model, customer demographics, service offerings, infrastructure setup, and commercial goals.

• Formulate and implement structured growth strategies for partners aimed at retention, adoption, upselling, and cross-selling.

• Spot opportunities to enhance the utilization of Virtuozzo products, services, capacity, and platform functionalities.

• Oversee renewals and facilitate commercial discussions concerning contract scope, product utilization, and future expansion.

• Track partner health, satisfaction, engagement levels, usage stats, revenue performance, and churn risk.

• Carry out regular business reviews and quarterly business reviews (QBRs) with partner stakeholders.

• Ensure partners comprehend the value, roadmap, and commercial opportunities presented by the Virtuozzo product suite.

• Assist with partner onboarding, product adoption, new service introductions, and expansion into new environments or regions.

• Coordinate complex partner requirements across Technical Account Management, Support, Engineering, Product, Marketing, and Sales teams.

• Ensure that escalations are managed with clear accountability, communication, and follow-through.

• Identify recurring commercial, operational, or product issues and engage the appropriate internal teams.

• Maintain precise forecasting, renewal data, opportunity tracking, and account plans in Salesforce.

• Generate regular reports on partner activities, risks, opportunities, revenue, renewals, and forthcoming steps.

• Incorporate structured partner feedback into Product, Marketing, and technical teams.

• Aid partners in enhancing their own cloud, hosting, infrastructure, or managed-service offerings.

• Represent Virtuozzo with professionalism in partner meetings, virtual events, and industry discussions.

⛳️ Requirements

• Fluent in both German and English, capable of leading commercial and strategic discussions in both languages.

• Over 3 years of experience in Partner Success, Customer Success, Account Management, Partner Management, or commercial relationship management.

• Familiarity with B2B technology products or services.

• A proactive, commercially-oriented mindset towards partner success.

• Strong skills in relationship management and consultative selling.

• Proven experience in expanding existing accounts through upselling, cross-selling, adoption, or service growth.

• Experience in managing renewals, retention, and churn risk.

• Confidence in leading QBRs, account planning sessions, and stakeholder meetings.

• Capability to comprehend a partner’s commercial model and link product features to measurable business results.

• Strong sense of ownership, organization, prioritization, and follow-through.

• Ability to coordinate effectively across distributed technical and commercial teams.

• Proficient in working with CRM systems, forecasts, account plans, and structured reporting.

🏝️ Benefits

• Opportunity for remote work from Europe (open to hiring contractors in Serbia, Turkey, Poland, Slovakia, Bulgaria, etc.).

• Flexible working hours.

• High level of ownership and visibility.

• A diverse international team.

• Support for private medical insurance, depending on location.

• Additional benefits based on country, location, residency, and seniority.