Partner Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Analyze lifecycle data and convert insights into actionable recommendations for customers and partner teams.

• Identify underlying issues, formulate and implement solutions, and provide cross-functional support as needed.

• Oversee customer objectives and facilitate monthly or quarterly business reviews.

• Accelerate customers through their lifecycle journey by developing comprehensive account plans for support.

• Onboard and instruct customers on how to effectively use the Tranzact self-service platform.

• Manage Revenue Risk Assessment Dashboards and associated strategies.

• Discover growth and lead opportunities to assist sales in driving pipeline.

• Handle renewals and upselling initiatives.

• Deliver prompt, knowledgeable, efficient, and professional post-sale lifecycle support via the Tranzact portal, IVR, or email.

• Maintain a broad industry perspective on exemplary customer experience standards.

⛳️ Requirements

• An Associate or Bachelor’s degree in a relevant field, or an equivalent combination of training, education, and experience.

• At least five (5) years of experience in the telecommunications industry.

• A minimum of five (5) years in a customer success or similar role.

• Exceptional verbal, written, and communication abilities.

• Capability to design and manage a continuous experience improvement program, including scope, milestone management, engagement, execution, and change management.

• Knowledge of various technical architectures and operating systems.

• Detail-oriented with strong accuracy and follow-up skills.

• Proficient in Microsoft Word, Excel, PowerPoint, and Google products.

• Comprehensive working knowledge of the internet, email, and web browsers.

• Willingness to travel up to 25% as required.

🏝️ Benefits

• Health insurance.

• Life insurance.

• Disability retirement plans.

• Paid time off.

• Paid parental leave.

• Excellent dental insurance.

• Excellent vision insurance.

• Retirement 401(k) Savings Plan.

• Sales roles may qualify for participation in a sales incentive plan.

• Non-sales roles may be eligible for a discretionary annual incentive plan.