Partner Admissions Lead

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee daily operations, priorities, and workload allocation for the APS team associated with the partner Core Team.

• Take ownership of individual and team performance results by tracking key metrics (contact rates, application completion, admit-to-start conversion, census attendance) and implementing corrective measures when targets fall short.

• Mentor APS team members through consistent one-on-ones, call reviews, pipeline audits, and performance discussions. Recognize skill deficiencies and collaborate with the Manager of Admissions Services to create development plans.

• Utilize the Risk Rating Assessment Rubric to identify at-risk students and adapt APS engagement strategies accordingly.

• Analyze qualitative and quantitative data to propose coaching strategies and operational changes that enhance conversion rates and student progression.

• Cultivate and maintain extensive knowledge of the assigned partner institution’s admissions procedures, systems, personnel, policies, and academic standards.

• Gain a comprehensive understanding of the student journey and the admissions experience unique to the assigned partner.

• Contribute to and assist in maintaining the internal knowledge base to ensure that documentation is up-to-date, accurate, and accessible for the APS team.

• Educate APS team members on partner-specific admissions procedures by offering guidance and expertise derived from institutional knowledge.

• Ensure prompt communication of process changes, updates, and partner feedback to APS team members.

• Serve as the primary Subject Matter Expert (SME) for PKH Admissions in partner-facing meetings, including regular admissions, financial aid, and relevant departmental discussions.

• Participate in STITCH coordination meetings, addressing student issues and providing status updates as necessary.

• Monitor specific metrics and analyze data to suggest strategies that enhance conversion rates and student progression within the Core Team.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• A minimum of 3 years of experience in higher education working with adult students in an online environment, or an equivalent combination of education and experience in admissions, enrollment management, or student recruitment.

• Preferred: At least 5 years of experience in higher education recruiting, advising, and/or admissions, showcasing proven team leadership or supervisory experience.

• Awareness of the unique challenges and needs of adult learners in higher education.

• Familiarity with CRM, LMS, and SIS platforms, along with other technologies utilized in online higher education and student management.

• Proven ability to coach, develop, and oversee the performance of individual contributors in a metrics-driven environment.

• Strong analytical abilities to interpret funnel data and translate insights into effective coaching and operational strategies.

• Excellent communication, organizational, and time-management skills, with the ability to juggle competing priorities in both team leadership and partner-facing roles.

• Exceptional relationship-building skills, capable of representing PKH credibly in partner-facing situations.

• Familiarity with relevant academic policies and procedures.

• Knowledge of the Family Educational Rights and Privacy Act of 1974 (FERPA).

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• A 401K plan with matching contributions.

• Generous time-off policy including paid volunteer time.

• Competitive salaries with opportunities for performance bonuses.

• Flexibility for remote work.