Part Time Enrolment Specialist

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Drive enrollment, retention, and conversion rates in both existing and new locations.

• Professionally address inquiries and registrations for WE's complete array of services and activities.

• Organize Open Houses to ensure effective follow-up and service delivery.

• Cultivate a comprehensive understanding of the organization's programs and services to provide accurate and timely information to students and parents.

• Lead change initiatives and events aimed at enhancing customer engagement and attracting new students.

• Perform additional duties and responsibilities as assigned by management.

• Develop and implement new processes and protocols for student enrollment.

• Assist in customer service training, events, and related student enrollment systems.

• Design and optimize workflows to streamline business processes and improve operational efficiency.

• Analyze current workflows and propose enhancements.

• Process mapping: Collaborate with cross-functional teams to document process maps and user journeys for training and onboarding purposes.

• Troubleshoot and resolve any technical or functional issues related to workflows.

• Work in collaboration with the vendor’s support team as necessary.

• Conduct analytics and reporting: Monitor and evaluate workflow efficiency, identifying opportunities for further optimization.

• Generate regular reports and provide insights to support decision-making.

⛳️ Requirements

• Availability to work at least one weekday and one weekend.

• Able to start in September 2026.

• Proficient in CRM, Sales, and Customer Service.

• Tech-savvy and skilled with Google Suite.

• Excellent written and verbal communication skills; bilingual preferred.

• Resilient in a fast-paced environment, with the ability to work independently.

• Strong interpersonal skills, including the ability to professionally handle client feedback.

• Demonstrates leadership capabilities and the ability to drive impactful results.

• Adaptable with a strong customer-focused approach.

• Strong administrative skills and proficiency with Google Suite.

🏝️ Benefits

• Flexible work arrangements.