Paralegal

This is a fully remote position, open to applicants in Alabama, +28 more states.

📋 Description

• Address escalated calls and emails from contact center representatives.

• Oversee intricate inquiries related to settlement administration.

• Serve as a bridge between contact center and client services teams.

• Implement legal documentation in customer service and claimant scenarios.

• Conduct research and produce professional written content.

• Manage extensive data volumes while adhering to critical deadlines.

• Make independent and well-informed decisions.

• Prioritize and execute tasks effectively in high-pressure situations.

• Adjust to evolving environments and changing project timelines.

• Identify and evaluate trends in customer escalations.

⛳️ Requirements

• Paralegal certification or Juris Doctorate is required.

• 1–3 years of relevant work experience.

• Demonstrated experience in managing complex customer inquiries, preferably in a contact center setting.

• Previous contact center experience with a strong understanding of escalation management.

• Capability to interpret and apply legal documentation to customer service and claimant matters.

• Outstanding professional written and verbal communication skills.

• Strong interpersonal and client service abilities.

• Excellent research and professional writing capabilities.

• High level of attention to detail and accuracy.

• Ability to make independent and consistently informed decisions.

• Competence to work both independently and as part of a team.

• Flexibility to adapt to a continuously changing environment.

• Effective prioritization and time management skills under pressure.

• Strong organizational and problem-solving abilities.

• Analytical skills with the capacity to identify and evaluate trends in customer escalations.

• Proficiency in managing large data sets while meeting critical deadlines.

• Familiarity with Microsoft Office, particularly Excel, Outlook, and Word.

• Proactive mindset and capability to adjust priorities as project demands change.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401K.

• Paid Time Off (PTO).

• Sick days.

• Opportunity for extension and conversion.