Outside Property Associate, Claim Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Actively engage in structured training sessions that cover insurance policies, specific claims processes, systems, and procedures, including virtual, classroom, and on-the-job training.

• Review, investigate, and document first-party property claims under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Learn to investigate and evaluate all pertinent facts and information, including but not limited to analyzing leases, contracts, by-laws, and other relevant documents that may have an impact.

• Determine and apply coverage for building damages according to policy terms.

• Accurately establish the scope of damages for building and contents losses, using this as a foundation for written estimates and/or computer-assisted estimates.

• Provide timely and professional communication to customers, claimants, and internal stakeholders.

• Maintain precise records of claim activities in claim management systems.

• Exhibit a willingness to engage in continuous learning, particularly in AI and digital transformation.

• Adapt to new technology implementations, system upgrades, and digital tool rollouts while sustaining productivity and service quality.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• Prior internship or work experience in customer service or insurance.

• Willingness to obtain an active adjuster license as required by state law.

• Proficiency in Microsoft Office (Word, Excel, Outlook) with a readiness to learn claims management and estimating software.

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.

• Capacity to exercise sound judgment and make effective decisions within established authority.

• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

• Attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.

• Basic conflict resolution skills and a willingness to learn techniques for facilitating productive discussions and negotiations.

• Demonstrated openness to continuous learning.

🏝️ Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company holidays.

• Wellness Program: The Travelers wellness program includes tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. Additionally, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.

• Volunteer Encouragement: We have a strong commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.