Outbound Telemarketer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Overseeing outbound communications – Engaging with consumers on behalf of our clients by providing information related to campaigns and marketing initiatives via phone, email, or SMS while delivering exceptional customer service.

• Appointment coordination – Organizing consumer appointments that cater to both client requirements and the organization's needs. Appointments will be arranged for our group of dealership clients in the automotive sector.

• Customer satisfaction – Tracking customer satisfaction and building rapport with consumers while ensuring a top-notch customer experience and professionalism.

• Data management – Diligently reviewing and entering all customer appointments, inquiries, and concerns into the system.

• Performance – Aiming for over 120 outbound calls daily with outstanding verbal communication skills.

• Perform additional duties as assigned or required by the leadership team.

⛳️ Requirements

• 1-2 years of customer service/sales experience is required.

• Experience in a call center environment.

• Post-secondary education.

• Strong computer literacy skills.

• Excellent organizational skills.

• Must be a self-starter with the ability to multitask.

• Automotive service background is preferred but not mandatory.

• Preferred experience with CRM databases.

• Self-motivated, personable, and adaptable to change.

• Ability to thrive in a fast-paced environment.

• Capable of working independently and being a team player.

• Possess a positive attitude!

🏝️ Benefits

• Competitive salary; compensation based on productivity.

• Flexibility to work from home (fully remote position).

• Opportunities for personal career growth within the organization.

• Supportive and knowledgeable management.

• Generous employee discounts.