Outbound Patient Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Effectively convey program information, advantages, anticipated outcomes, patient obligations, and the overall value to patients.

• Assist with virtual patient enrollments and coordinate follow-up appointments with the Cadence Care team.

• Establish strong connections and trust with patients, fostering enduring relationships grounded in mutual respect and understanding.

• Adhere to set scripts to uphold quality assurance standards, while also personalizing your communication to authentically engage with patients.

• Balance the delivery of exceptional patient interactions with the achievement of productivity goals.

⛳️ Requirements

• Previous experience in managing high-volume outbound calls.

• Excellent communication and problem-solving abilities, with the capability to address patient concerns and provide necessary information for informed decision-making.

• Commitment to maintaining strict patient confidentiality in line with HIPAA and Cadence standards.

• Familiarity with CRM platforms and comfort in managing a call pipeline.

• Proficient in fostering strong patient relationships and responding to inquiries and concerns in a phone-based setting.

• Ability to succeed in an environment founded on trust, open communication, and constructive feedback.

• Experience utilizing AI tools (such as Claude and Google Gemini).

🏝️ Benefits

• Competitive pay & equity*

• Fully remote

• Comprehensive health coverage: Medical, dental & vision

• Paid time off

• 401k plan + matching

• Paid parental leave

• Home office stipend