Order to Cash Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct investigations and resolve inquiries related to Order to Cash functions and processes.

• Handle customer service tasks, cash application, cash balancing, daily aired TV log reconciliation, billing, customer account setup, and credit card processing.

• Analyze O2C processes and workflows to identify opportunities for enhancing efficiency and service delivery.

• Assist in the centralization and standardization of operational workflows throughout the department.

• Aid in the development and monitoring of operational metrics and internal Service Level Agreements (SLAs).

• Support system upgrades, user training programs, and updates to Standard Operating Procedures (SOPs).

• Address escalated issues and assist management with complex operational challenges.

• Coordinate Order to Cash audit requests from both internal and external auditors.

• Engage in special projects and departmental initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Typically, 1-3 years of office experience is preferred.

• Generally, 1-3 years of customer service experience in a fast-paced environment is preferred.

• Experience in accounting, finance, shared services, or a related field is preferred.

• Strong problem-solving and decision-making abilities.

• Excellent attention to detail and the ability to manage multiple priorities.

• Outstanding verbal and written communication skills.

• Strong organizational and analytical skills.

• Proven initiative, accountability, and self-motivation.

• Ability to collaborate effectively and communicate with employees and leaders at all levels of the organization.

• High proficiency in Microsoft Office applications, particularly Excel.

• Capacity to identify opportunities for process improvement and support operational excellence initiatives.

• Dedication to delivering exceptional internal and external customer service.

🏝️ Benefits

• Remote work/home office arrangement.

• Reasonable accommodations for qualified individuals with known disabilities.

• Equal employment opportunity.