Operations Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary responder for critical operational incidents.

• Be ready to mobilize to any plant in the U.S. or Canada at a moment's notice to evaluate conditions, stabilize operations, and implement immediate corrective measures.

• Serve as the on-site technical authority during escalation situations, collaborating directly with Plant Managers, Operations Leaders, and Maintenance Leaders.

• Conduct structured root cause analyses and ensure that corrective actions are executed, validated, and maintained.

• Provide direct technical leadership across maintenance and production systems.

• Diagnose complex mechanical, hydraulic, pneumatic, electrical, and control-related problems directly on the production floor.

• Handle significant PM/overhaul projects.

• Develop sustainable technical capabilities among operators and maintenance technicians.

• Offer hands-on, floor-based training (1:1 or in small groups) across maintenance and production teams.

• Identify recurring challenges and systemic issues affecting safety, quality, cost, or delivery.

• Promote strict compliance with safety standards, PPE, and environmental regulations during all intervention and recovery efforts.

• Record root causes, corrective actions, and lessons learned from each deployment.

⛳️ Requirements

• 6–10 years of experience in a high-output plastics manufacturing setting.

• 5–10 years of practical experience in maintenance and/or production technical positions.

• Proven expertise in troubleshooting blow molding systems and downstream bottle processing machinery.

• Demonstrated capability to lead effectively under pressure during unforeseen operational events.

• Strong decision-making abilities with the capacity to evaluate incomplete information in rapid-paced environments.

• Willingness and ability to be hands-on on the plant floor.

• Capacity to lift up to 50 lbs. and work within manufacturing settings.

• Preferred: Bachelor's degree or equivalent experience.

• Experience in leading multi-site or organizational-level technical projects.

• Familiarity with budget and cost-management.

• Proven experience leading cross-functional operations and maintenance teams.

• Excellent communication skills with the ability to influence without direct authority.

🏝️ Benefits

• Health insurance.

• 401(k) plan with company contributions.

• Company holidays and vacation days.

• Tuition reimbursement.

• Learning and training opportunities.

• Bonus potential.

• Rewards and recognition programs.