Operations Technical Support Specialist – 4

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial responder for critical operational incidents, which include:

• Be prepared to deploy to any plant in the U.S. or Canada at a moment's notice to evaluate conditions, stabilize operations, and implement immediate corrective measures.

• Serve as the on-site technical lead during escalation events, collaborating closely with Plant Managers, Operations Leaders, and Maintenance Leaders.

• Conduct structured root cause analysis and ensure that corrective actions are put in place, validated, and maintained.

• Offer hands-on technical guidance across maintenance and production systems, which includes:

• Diagnosing complex mechanical, hydraulic, pneumatic, electrical, and control-related challenges directly on the production floor.

• Support the execution—not merely the design—of corrective actions in partnership with plant teams.

• Enhance sustainable technical capabilities among operators and maintenance technicians, with a particular emphasis on:

• Providing hands-on, floor-based training (1:1 or in small groups) across maintenance and production.

• Identifying recurring issues and systemic gaps that affect safety, quality, cost, or delivery.

• Upholding strict adherence to safety protocols, PPE, and environmental regulations during all intervention and recovery efforts.

• Record root causes, corrective actions, and lessons learned from each deployment.

⛳️ Requirements

• 6–10 years of experience in a high-output plastics manufacturing setting.

• 5–10 years of practical experience in maintenance and/or production technical positions.

• Proven expertise in troubleshooting blow molding systems and downstream bottle processing machinery.

• Demonstrated ability to lead effectively under pressure during unexpected operational situations.

• Strong decision-making capabilities with the ability to evaluate incomplete information in fast-paced environments.

• Willingness and capability to engage hands-on on the production floor.

• Ability to lift up to 50 lbs. and operate in manufacturing environments.

• Bachelor's degree or equivalent experience (preferred).

• Experience in leading multi-site or organization-wide technical initiatives (preferred).

• Exposure to budget and cost management (preferred).

• Experience in leading cross-functional operations and maintenance teams (preferred).

• Strong communication skills with the capability to influence without formal authority (preferred).

🏝️ Benefits

• Medical, dental, and vision plans.

• Company holidays and paid vacation days.

• Tuition reimbursement.

• Opportunities for learning and training.

• Potential for bonuses.

• 401(k) plan with company contributions.

• Rewards and recognition programs.

• Opportunities to contribute positively to the community.