Operations Technical Support Specialist – 3

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary responder for critical operational incidents.

• Be ready to deploy to any plant in the U.S. or Canada on short notice to evaluate conditions, stabilize operations, and implement immediate corrective measures.

• Serve as the on-site technical leader during escalation situations.

• Lead systematic root cause analyses and ensure that corrective actions are not only implemented but also verified and maintained.

• Provide practical technical leadership across maintenance and production systems.

• Directly troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and control-related challenges on the plant floor.

• Assist in the execution—not merely the design—of corrective actions in collaboration with plant teams.

• Foster sustainable technical capabilities among operators and maintenance technicians.

• Identify recurring challenges and systemic issues that affect safety, quality, cost, or delivery.

⛳️ Requirements

• 6–10 years of experience in a high-output plastics manufacturing setting.

• 5–10 years of practical experience in maintenance and/or technical production roles.

• Proven expertise in troubleshooting blow molding systems and downstream bottle processing equipment.

• Demonstrated ability to lead effectively under pressure during unexpected operational events.

• Strong decision-making capabilities with the ability to evaluate incomplete information in fast-paced environments.

• Willingness and ability to be hands-on on the plant floor.

• Capability to lift up to 50 lbs. and work within manufacturing environments.

• A Bachelor’s degree or equivalent experience is preferred.

• Experience in leading technical initiatives at the multi-site or organizational level.

• Familiarity with budget and cost management.

• Excellent communication skills with the ability to influence without direct authority.

🏝️ Benefits

• Health insurance.

• 401(k) plan with company contributions.

• Bonus potential.

• Company holidays and vacation days.

• Tuition reimbursement.

• Opportunities for learning and training.

• Rewards and recognition programs.