Operations & Systems Officer – Admin Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and sustain essential organizational platforms, databases, and administrative systems.

• Offer operational, systems, and project assistance to senior leadership across Operations, Finance, Business, and Ministry functions as necessary.

• Facilitate the deployment, adoption, and ongoing management of organizational systems and processes.

• Provide training, guidance, and user support to staff to promote effective system usage.

• Conduct research and deliver recommendations on emerging technologies, tools, and process enhancements.

• Engage in cross-functional projects and contribute to continuous improvement efforts throughout the organization.

• Assist management in the execution of new operational initiatives and organizational change projects.

• Evaluate system performance and proactively suggest improvements to enhance user experience and operational outcomes.

• Become a subject matter expert in internal platforms, including Planning Center Online, Brushfire, Microsoft OneDrive, SharePoint, and related tools.

• Analyze existing workflows and pinpoint opportunities for process enhancement and automation.

• Create, document, and uphold standard operating procedures (SOPs), training materials, and internal process guides.

• Support the implementation and adoption of AI tools and workflow improvements across various departments.

• Develop structured systems that enhance information management, reporting, and collaboration.

• Generate reports and dashboards to aid operational decision-making.

• Coordinate administrative projects and system enhancement initiatives.

• Provide general administrative assistance across operations, administration, and finance functions as needed.

• Facilitate user onboarding, system organization, and internal documentation management.

• Collaborate with team members to identify operational challenges and propose practical solutions.

• Continuously pursue methods to enhance efficiency, consistency, and scalability within the organization.

⛳️ Requirements

• A minimum of 3–5 years of remote work experience in an administrative, operations, systems, or project support capacity.

• Proven systems thinking with the capacity to analyze inefficiencies and devise practical solutions.

• Strong adaptability and ability to manage changing responsibilities in a fast-paced environment.

• Experience in supporting operational projects, change initiatives, or business improvement programs is highly advantageous.

• Comfortable in training and assisting end users with varying levels of technical proficiency.

• Demonstrated effectiveness in working across multiple teams and stakeholder groups.

• Strong technical aptitude and the capability to learn new software independently.

• Familiarity with Microsoft 365 applications, especially SharePoint, OneDrive, Teams, and Excel.

• Proven ability to construct, enhance, and document business processes and workflows.

• Strong problem-solving and analytical skills.

• Excellent organizational skills and meticulous attention to detail.

• Ability to juggle multiple projects and priorities simultaneously.

• Strong written and verbal communication skills in English.

• Experience working independently in a remote environment.

• Proficient in creating clear documentation, process maps, and training materials.

• Proactive attitude with a genuine interest in enhancing systems and operations.

• Comfortable exploring and implementing AI tools to boost efficiency and productivity.

🏝️ Benefits

• Competitive salary package.

• Flexible working hours and remote work opportunities.

• Professional development and training opportunities.

• Collaborative and inclusive work environment.

• Health and wellness benefits.