Operations Support, Virtual Assistant

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage inbound sales calls while effectively communicating with customers.

• Carry out timely follow-ups with both clients and prospects.

• Accurately prepare and send quotes to customers.

• Identify and collaborate with truckers and transportation partners.

• Organize delivery schedules and oversee delivery timelines.

• Update Estimated Time of Arrivals (ETAs) and proactively communicate any changes.

• Resolve issues and address operational or customer-related challenges.

• Oversee rebates, ensuring accurate tracking and processing.

• Assist with additional tasks related to the position.

⛳️ Requirements

• Strong proficiency in English communication skills, both written and spoken.

• Excellent interpersonal skills and ability to work collaboratively.

• Experience in inbound sales and up-sales is desirable, but not mandatory.

• Previous experience in an Appliances Store is highly favored.

• Exceptional phone and email etiquette.

• Familiarity with basic QuickBooks functions is highly preferred.

• Prior experience in administrative, personal assistant, operations support, or related positions.

• Strong multitasking and organizational capabilities, with the ability to learn quickly and adapt.

• Keen attention to detail and the ability to manage multiple tasks in a fast-paced environment.

• Strong problem-solving abilities with the capability to work independently.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and standard business tools (email, spreadsheets, document management).

🏝️ Benefits

• 100% remote work opportunity.

• A great work environment with potential for professional growth.