Operations Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• The Operations Support Engineer will be tasked with overseeing and monitoring technical software systems, addressing customer concerns, and aiding in software operations linked to genomic technologies.

• This position requires collaboration with cross-functional teams—including scientists, software engineers, and bioinformaticians—to guarantee the reliability and efficiency of support systems.

• The engineer will also play a role in developing and documenting support processes while ensuring adherence to regulatory standards in a healthcare setting.

• Maintain and oversee support systems for technical software, which includes web applications and genomic software.

• Troubleshoot complex code and analyze application logs to facilitate issue resolution.

• Intake, troubleshoot, and resolve customer inquiries, ensuring prompt and accurate follow-up.

• Ensure appropriate escalation of issues to internal teams and maintain clear communication throughout the resolution process.

• Assist in code development and scripting to enhance operations support and automation.

• Contribute to the design and refinement of support workflows and documentation.

• Collaborate closely with scientists, software engineers, and bioinformaticians to identify and resolve technical challenges.

• Work alongside DevOps and QA teams to ensure seamless deployment and operation of support systems.

• Ensure that support systems and processes comply with regulatory standards such as CLIA, CAP, HIPAA, and FDA.

⛳️ Requirements

• Strong problem-solving abilities and client-facing skills.

• Proven proficiency in scripting languages (e.g., Bash, Python).

• Familiarity with statistical programming languages (e.g., R, Python).

• Experience with Linux/Unix systems; cloud experience is advantageous.

• Practical experience with databases and SQL is a plus.

• Exceptional written and verbal communication skills.

• Ability to learn swiftly and adapt to a rapidly changing environment.

• A minimum of 2 years of experience in technical support or software engineering.

• Experience with genomic software systems is an added advantage.

• Experience in healthcare-related environments with stringent regulatory requirements is preferred.

🏝️ Benefits

• EEO Statement: Baylor Genetics is an equal-opportunity employer committed to fostering an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law.