Operations Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage Intake & Schedule Appointments

• Handle Incoming Calls & Route Them Appropriately

• Conduct Outbound Calls & Follow Up with Customers

• Reactivate Database & Execute Upsell Campaigns

• Utilize CRM, Track Projects & Provide Simple Quotes

• Oversee Social Media Management (Phase Two)

⛳️ Requirements

• Clear and Effective English Communication – Must articulate clearly and patiently on calls, particularly with a customer base aged 55 and older who may have hearing challenges.

• Experience in Dispatching or Routing – Comfortable with prioritizing schedules and calculating travel times to efficiently route field representatives.

• Confidence in Outbound Calling – Able to initiate calls, follow up on leads, and reconnect with previous customers without hesitation.

• Detail-Oriented & Organized – Essential for managing scheduling, routing, and follow-up tasks to ensure nothing is overlooked.

• AI-Forward Mindset – Interested in and adept at using AI tools for enhanced productivity, as this role operates in a heavily AI-integrated environment.

• Familiarity with Jobber (Bonus) – Practical experience with Jobber is highly advantageous; familiarity with Service Titan or House Call Pro is also welcome.

• Knowledge of GoHighLevel – Their internal system is a white-labeled GHL setup, so prior experience is a significant advantage.

• Skills in Canva or CapCut – Basic graphic design or video editing abilities for future social media support.

• Background in Home Services – Experience supporting contracting, construction, or home services industries is a strong asset.

🏝️ Benefits

• 13th Month Bonus (Surprising, right?! 🤯)

• Permanent remote work arrangement

• Health insurance coverage

• Dental insurance coverage

• Mental health insurance coverage

• Competitive starting salary

• Opportunities for advancement

• Raises based on performance

• Prizes and bonuses