Operations Services Expert – Funding Call

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Provide support to both internal and external customers.

• Assist with activities related to inbound and outbound calls, emails, and chat.

• Collaborate with various teams to deliver exceptional support.

• Maintain engaging conversations with customers over the phone, ensuring top-notch customer service.

• Manage inbound and outbound communications to Forward Financing’s mainline.

• Strive to meet and surpass departmental key performance indicators and service level agreements.

• Benefit from personalized, one-on-one coaching as part of ongoing development.

⛳️ Requirements

• Proficient in English with advanced fluency.

• High school diploma required.

• Experience in customer service and support roles is a plus.

• Client-focused, service-oriented, and skilled in building relationships.

• Strong listening skills with the ability to view situations from others' perspectives.

• Excellent written and verbal communication abilities; comfortable with networking and communication.

🏝️ Benefits

• Medical, dental, vision, and commuter benefits.

• Flexible time-off policy.

• Paid parental leave.

• 401k matching for U.S. employees.

• Wellness reimbursement.

• Volunteer days.

• Annual budget for professional development.

• Charitable donation matching.