Operations Safety Analyst – Trust & Safety

📋 Description

• Assessing and evaluating student engagement to pinpoint the necessity for interventions regarding student safety or well-being while adhering to established quality and efficiency benchmarks for the prompt dissemination of actionable information to emergency contacts.

• Interacting with our clients, specifically designated emergency contacts within a school district, to communicate essential information.

• Handling phone inquiries and emails from clients concerning student incidents in a timely, resourceful, and professional manner.

• Utilizing sound judgment and insights from prior relevant experience to make informed decisions aimed at ensuring student safety.

• Documenting and maintaining clear records of each incident in Salesforce CRM.

• Recognizing patterns, leveraging research to inform decisions, and collaborating with fellow Operations Analysts to propose recommendations for strategic choices.

• Collaborating closely with departmental leadership to design processes and procedures that align with company objectives.

• Reviewing decisions made by others with an emphasis on accuracy and efficiency to enhance the quality of decisions within the team.

• Functioning as an individual contributor on a team while taking significant ownership of personal outcomes.

⛳️ Requirements

• Proficiency in using a range of desktop and web applications, including Salesforce, Service Cloud, Slack, and Sling, which are utilized at Gaggle.

• Background in crisis management, child advocacy, content moderation, or a related field or qualification.

• High comfort level in conveying sensitive information through email, text, and phone to communicate the gravity of situations effectively.

• Capability to maintain focus on a single task for extended, uninterrupted durations, processing substantial volumes of content swiftly and accurately.

• A strong enthusiasm for reading, as you will be reviewing extensive materials related to student content, necessitating excellent reading comprehension skills.

• Confidence to work independently and autonomously within a virtual team setting, achieving goals with minimal oversight.

• A strong sense of accountability for personal outcomes and contributions to departmental and company objectives, demonstrating a commitment to continuous improvement and adaptability to change.

• Fluency in Spanish is an advantage.

🏝️ Benefits

• PPO and HDHP health insurance options through BCBS of Illinois, including coverage for fertility treatments (such as IVF), as well as virtual visits and mental health resources.

• Dental insurance (including orthodontics) offered through Guardian.

• Vision insurance provided via BCBS/EyeMed.

• Availability of HSA, FSA, LPFSA, and DCFSA, along with a $500 annual contribution from the company.

• 401(k) plan with immediate vesting and a 4% company contribution with each paycheck.

• Employee Assistance Program through Paychex and Guardian, offering financial and legal support.

• Flexible Paid Time Off (PTO).

• Generous paid leave plans, covering 100% to 70% of salary, for up to 90 days.

• Pet Insurance Discount Program.

• Enjoyable perks, including team recognition initiatives, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues.