Operations Manager – Technical Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will hold overall coordination responsibility for all technical aspects related to the setups utilized for your clients.

• You serve as the essential link among customers, our operations teams, and IT Service Management.

• You will assess change requests and ensure that technical documentation is current and comprehensive.

• You provide guidance to your clients on the evolution of their IT landscape with an emphasis on innovation and enhancing efficiency.

• You will lead Technical Review Meetings and Change Advisory Boards while supporting operational risk and information security management.

• In the event of critical incidents, you act as an escalation point and assist in identifying and implementing sustainable solutions.

⛳️ Requirements

• A successfully completed vocational training as an IT specialist in system integration, a degree in computer science, or a comparable qualification.

• A minimum of 5 years of professional experience in managing IT services in accordance with ITIL, ideally in coordinating roles (colocation, managed, or application services).

• Proficient skills in operating heterogeneous environments (Linux/Windows) along with substantial experience in virtualization, storage, backup, networking, and firewalls.

• The ability to accurately articulate and moderate technical issues both with technical experts and at the management level.

• Experience with regulatory requirements from financial supervisory authorities or public-sector clients.

• Fluent in both German and English, with strong written and spoken communication skills.

🏝️ Benefits

• Permanent employment contract with flexible working hours.

• Opportunity to work from various locations (e.g., Nuremberg, Aschheim, Berlin) or entirely remote.

• High-quality equipment: a laptop and company phone, which can also be used for personal purposes.

• Personalized support and development through in-house training and external courses.

• Childcare allowance (per month/child) and access to corporate benefits.

• Engaging company events (including travel cost coverage), a collegial and respectful work environment, and an informal first-name culture from day one.

• Health management initiatives (e.g., free massages), company bike leasing, and a generous subsidy for the Deutschlandticket.

• Welcome Day, a dedicated contact person, and a structured onboarding process.

• Complimentary beverages (including soft drinks) and fresh fruit available at the offices.