• Leverage data-driven insights and reporting tools to inform and influence business decisions.

• Proactively identify, evaluate, and mitigate risks to ensure operational integrity.

• Foster a high-performing team by embodying core values and promoting engagement.

• Oversee and enhance daily operations with a focus on effective absence management.

• Strategically manage budgets, expenditures, and workforce to optimize resource allocation.

• Develop and maintain strong relationships with clients and advisors.

• Collaborate with internal teams, clients, and stakeholders to address challenges.

• Advocate for a diverse, equitable, and inclusive workplace culture.

• Over 5 years of experience in leadership roles related to absence or disability management.

• A university degree and/or relevant certification in an appropriate field.

• Extensive knowledge of disability products, processes, and industry best practices.

• Proven expertise in coaching, mentoring, and talent development.

• Bilingual proficiency in English and French is considered an asset.

• Comprehensive health, dental, mental health, and vision coverage.

• Short- and long-term disability insurance.

• Life insurance and accidental death & dismemberment (AD&D) insurance coverage.

• Adoption, surrogacy, and wellness benefits.

• Employee and family assistance programs.

• Retirement savings plans, including pension and global share ownership plans with employer matching contributions.

• Access to financial education and counseling resources.

• Generous paid time off that includes holidays, vacation, personal, and sick days.

Operations Manager

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