Operations Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in designing and maintaining publishing workflows.

• Construct and enhance project templates.

• Develop scalable task structures within project management tools.

• Standardize processes for intake.

• Create playbooks for launches and rollouts.

• Model forecasts for publishing volume and workload.

• Identify risks related to bandwidth.

• Support decisions related to resource allocation.

• Optimize the distribution of tasks.

• Implement platform configurations (ClickUp preferred, along with Jira, Asana, Airtable, etc.).

• Ensure the accuracy of documentation.

• Enhance visibility within dashboards.

• Promote the adoption of AI-driven workflows.

• Collaborate with teams in Design, Editing, Partnerships, and Rights.

• Track dependencies among various teams.

• Escalate any blockers promptly.

• Ensure adherence to timelines.

• Own, lead, and define quality assurance checkpoints, serving as the primary resource for this function.

• Conduct audits for workflow compliance.

• Minimize recurring operational errors.

• Enhance clarity within processes.

• Proficient in LLM tools (Claude preferred, along with ChatGPT, Gemini) for operational tasks such as documentation generation, workflow drafting, and data summarization.

• Assist the Program Manager in implementing our proprietary AI platform, Made, into the channel management workflow.

• Comfortable designing prompts and creating lightweight automations to reduce manual tasks.

• Familiar with AI functionalities within project management platforms (such as ClickUp Brain, Asana Intelligence, etc.).

• Understand when to utilize AI and when human judgment is necessary.

• Eager to explore emerging tools and willing to test, document, and implement improvements.

⛳️ Requirements

• 4+ years of experience in operations, project management, or production coordination, preferably in media, entertainment, or digital content.

• Proven expertise in ClickUp (preferred), Asana, Monday, or similar project management platforms, including custom field architecture, automations, and dashboard creation.

• Strong systems thinking with a proven ability to transform ambiguous processes into repeatable workflows.

• Experience in content operations for platforms like YouTube, TikTok, or Snapchat is a plus.

• Exceptional written communication skills, with the capability to simplify complex processes in documentation.

• Comfortable working asynchronously across different time zones and collaborating with remote teams.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.