Client Delivery Operations

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Assist in advancing client initiatives through onboarding, configuration, feature rollouts, issue resolution, product adoption, and continuous delivery.

• Collaborate with account managers, product teams, engineering, support, and clients to ensure clear actions and priorities are established.

• Analyze client issues by collecting context and replicating problems.

• Leverage AI and internal tools to expedite investigation and documentation processes.

• Maintain transparent visibility on status, risks, and forthcoming actions.

• Communicate effectively with clients and internal teams.

⛳️ Requirements

• Strong sense of ownership.

• High level of agency.

• Excellent written communication skills.

• Comfort with dealing in ambiguous situations.

• Technical aptitude.

• Good judgment skills.

• Capability to manage multiple workstreams simultaneously.

• Practical experience in using AI.

• Honesty regarding standards and performance.

• Focus on outcomes.

• Experience in client operations, product operations, implementation, delivery, support, customer success, or technical account management is a plus.

• Familiarity with SaaS platforms, integrations, CMS tools, or developer-facing products is a plus.

• Experience in working with sports, media, content, or live digital products is a plus.

🏝️ Benefits

• 33 Days Paid Leave