Operations Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and supervise a team of reimbursement specialists and administrative personnel, providing coaching, development, and performance management.

• Ensure the efficient and effective operation of programs, encompassing reimbursement, patient coordination, and administrative workflows.

• Conduct regular team meetings and individual check-ins to offer guidance, address challenges, and cultivate a positive work atmosphere.

• Oversee administrative tasks such as scheduling, resource allocation, and documentation to guarantee smooth program execution.

• Collaborate with the Program Manager to assess program strengths, pinpoint areas for enhancement, and implement process improvements.

• Partner with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation.

• Maintain direct communication with clients and stakeholders to resolve operational issues and promote service excellence.

• Ensure compliance with all regulatory, quality assurance, and adherence requirements, including audit preparedness, adverse event reporting, and product quality complaint reporting.

• Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process enhancements.

• Attend relevant industry conferences to boost program visibility and develop professional relationships.

⛳️ Requirements

• A Bachelor’s degree or an equivalent combination of experience and education is mandatory.

• Bilingualism in French and English is a significant advantage.

• A minimum of 2-4 years of experience in a healthcare, pharmaceutical, or patient support-related field is required.

• Experience in a leadership capacity with direct reports, preferably within healthcare, patient support, PSP operations, or similar sectors.

• Lean Six Sigma certification or experience is a plus.

• Strong people management abilities coupled with a passion for coaching and team development.

• Proven capacity to manage multiple priorities and projects concurrently.

• Excellent organizational, problem-solving, and decision-making skills.

• Effective communication and interpersonal skills for engaging with clients, stakeholders, and team members.

• Ability to analyze program performance metrics and facilitate improvements.

• Adaptability to changing program demands and a fast-paced environment.

• General knowledge of reimbursement, patient support programs, and funding mechanisms.

• Proficiency in Microsoft Office Suite and other relevant program management tools.

• Strong financial insight with a grasp of budgeting and resource allocation.

🏝️ Benefits

• Growth Opportunities: Dedicated to nurturing a culture of growth, where every team member is encouraged to develop new skills, broaden their knowledge, and advance their careers.

• Vibrant Culture: With over 1,500 team members across Canada, we consistently maintain an above-industry engagement score year after year through monthly pulse surveys.

• Attractive Compensation: Competitive salary, incentive program, and a comprehensive benefits package.