Operational Engineer, Citrix

This is a fully remote position, open to applicants in India.

📋 Description

• Validate end-to-end data pipelines from source systems to final dashboards.

• Provide L1/L2 support for Citrix Virtual Apps and Desktops (CVAD) environments.

• Monitor and maintain Citrix components including Delivery Controllers, StoreFront, Citrix Gateway (NetScaler), and VDAs (Virtual Delivery Agents).

• Conduct basic troubleshooting for session, connectivity, and performance issues.

• Manage incidents, service requests, and alerts through ticketing tools such as ServiceNow.

• Perform initial triage and escalate complex issues to L2/L3 teams.

• Ensure compliance with SLA/OLA commitments.

• Provide timely updates to stakeholders and users.

• Monitor system health utilizing tools like Citrix Director and SCOM/other monitoring tools.

• Conduct routine checks and preventive maintenance.

• Assist in patching and upgrading Citrix components.

• Support user provisioning and resolve access issues.

• Troubleshoot login failures, profile issues, and application launch failures.

• Collaborate with Active Directory teams on authentication-related issues.

• Generate basic reports regarding incidents, uptime, and performance.

⛳️ Requirements

• Bachelor’s degree in computer science, Software Engineering, or a related field, or equivalent practical experience.

• 1–3 years of experience in Citrix/Windows support.

• Familiarity with ITIL processes.

• Experience with monitoring tools such as SCOM, Nagios, etc.

• Certifications (preferred): Citrix Certified Associate (CCA), Microsoft certifications (Windows Server/Azure).

• Basic knowledge of Citrix Virtual Apps and Desktops (CVAD), Citrix Gateway (NetScaler), Windows Server (2016/2019/2022), Active Directory, DNS, and DHCP.

• Understanding of Remote Desktop Services (RDS) and Group Policy (GPO).

• Basic troubleshooting skills for user sessions, application delivery issues, and network connectivity.

• Strong problem-solving and analytical abilities.

• Knowledge of scripting and exposure to AI tools.

• Effective communication skills (both verbal and written).

• Ability to work in a 24x7 support environment.

• Team-oriented with a proactive approach.

🏝️ Benefits

• Work from Home, in-office, or hybrid options.

• Employee Belonging Groups.

• Healthcare benefits including Dental, Medical, and Vision.

• Paid Vacation, Volunteer, and Holiday Time Off.