Online Reputation Management Associate – Ops

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Act as the primary coordinator for all tasks related to online reputation management for designated client accounts.

• Create and oversee client profiles on platforms including Google, Yelp, Healthgrades, and other pertinent review websites.

• Ensure that all client profiles are optimized for enhanced visibility, accuracy, and a positive reputation.

• Monitor incoming reviews and feedback, crafting suitable responses to uphold a positive online image.

• Serve as the main liaison between client account managers and internal backend teams for all tasks associated with reputation management.

• Formulate strategies to motivate clients to consistently acquire fresh, positive reviews.

• Track and assess metrics to analyze clients’ online reputation, offering actionable insights and suggesting improvements.

• Participate actively in voice and video meetings with international clients.

⛳️ Requirements

• Exceptional written and verbal communication abilities in English.

• Experience in managing social media or online profiles.

• Diploma in Marketing or a related discipline.

• Familiarity with digital marketing tools and techniques.

• Strong computer proficiency, including experience with Skype, Zoom, and G Suite.

• Outstanding organizational and time-management capabilities.

• Self-driven with a proactive, problem-solving attitude.

• Capacity to perform effectively in a high-demand, fast-paced work setting.

• Tech-savvy and adaptable to new software or tools.

🏝️ Benefits

• Fully Remote Work with flexible hours within established ranges.

• Monthly salary starting from LKR 80,000 (including basic salary and fixed allowances).

• Opportunity to collaborate with international clients and acquire global marketing experience.

• Access to professional development, training, and certification programs.

• Performance-based incentives and opportunities for career advancement.