Onboarding Specialist – Claims Platform, GI / P&C

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead the hands-on execution of customer onboarding initiatives from initial discovery through to go-live and hypercare phases.

• Serve as the Subject Matter Expert (SME) for claims during the onboarding process, influencing decisions regarding workflows, roles, rules, and configuration.

• Configure claims workflows, roles, rules, and platform settings in accordance with customer operating models.

• Provide support for the complete implementation process, which includes User Acceptance Testing (UAT) and post-go-live stabilization.

• Collaborate closely with the Integration Specialist on the design and delivery of integrations.

• Convert claims workflows and business requirements into precise integration and data mapping inputs.

• Define data mappings and transformation rules for migrations, viewed from a claims perspective.

• Assist in data validation, reconciliation, and UAT cycles to ensure the desired business outcomes are achieved.

• Conduct in-depth discovery sessions focused on claims operations and General Insurance (GI) / Property & Casualty (P&C) requirements.

• Document functional requirements, workflows, and acceptance criteria.

• Identify discrepancies between customer claims processes and platform capabilities.

• Assist with change requests when modifications to the scope are necessary.

• Translate business requirements into functional designs, specifications, user stories, and acceptance criteria.

• Collaborate with the Head of Delivery Australia on planning, sequencing, and managing delivery risks.

• Work alongside Professional Services and Product, Research & Development (PRND) teams during the onboarding phase.

• Provide support for testing, defect triage, and issue resolution.

• Contribute to the development of onboarding standards, templates, and playbooks.

• Assist with Quality Assurance (QA) activities by verifying functional outcomes during UAT and post-go-live phases.

⛳️ Requirements

• Over 5 years of experience in onboarding, implementation, business analysis, or claims systems roles.

• Strong expertise in General Insurance (GI) / Property & Casualty (P&C) claims.

• In-depth knowledge of claims workflows, data structures, and operational models.

• Experience with SaaS platforms and cloud-based systems.

• Familiarity with APIs, integrations, and data flows, with the ability to effectively collaborate with technical specialists.

• Experience in supporting data migration and UAT from a business perspective.

• Excellent documentation abilities and strong communication skills for stakeholder interaction.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.

• Flexible work arrangements to support work-life balance.