This is a fully remote position, open to applicants in United States.

• Provide top-tier training to our clients.

• Prepare thoroughly prior to calls to ensure that Cherry implementation is both efficient and practical.

• Share engaging stories based on previous customer successes to generate initial excitement and momentum for Cherry.

• Utilize various software tools to create a meaningful onboarding experience.

• Enhance customer engagement with our platform within the first 30 days.

• Introduce and optimize Cherry's marketing and placement strategies with merchant partners.

• Equip customers with best practices and resources to boost their revenue and platform usage.

• Deliver essential feedback to our internal teams.

• A minimum of 2 years of experience in a customer-facing position.

• A strong enthusiasm for enhancing the customer experience.

• Excellent verbal and written communication capabilities.

• Ability to establish interpersonal connections with others effectively.

• Comfortable navigating various software platforms.

• Flexible and proven aptitude for troubleshooting in real-time.

• A proactive problem solver with a positive attitude and keen attention to detail.

• Experience in sales, customer success, or account management is a plus.

• Comprehensive medical, vision, and dental coverage.

• Generous equity grant.

• Fully remote work environment.

• Company retreats during summer and winter.

Onboarding Specialist

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