On Call Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Handle incoming agency phone calls and oversee voicemail, email, and Text-Em-All communications.

• Provide timely and professional responses to clients, families, caregivers, and potential clients.

• Record new client inquiries in the Intake Summary Form and alert the owner.

• Organize caregiver scheduling, which includes filling in for call-offs and open shifts.

• Ensure that all shifts for the next day are fully staffed by the conclusion of each on-call day.

• Communicate any client, family, or employee concerns, as well as incidents, to supervisory personnel.

• Engage in a weekly client status call with office staff and nurses.

⛳️ Requirements

• Excellent communication skills with the ability to effectively engage with clients, families, caregivers, and prospective clients.

• Detail-oriented with strong customer service skills.

• Capable of handling multiple tasks and meeting urgent deadlines.

• Must reside in the Washington, DC metro area.

• Availability for occasional off-hours support on weekdays is advantageous.

🏝️ Benefits

• 401(k) matching.

• Flexible work schedule.

• Medical insurance.

• Dental insurance.

• Vision insurance.