Offshore Business Process Operations Manager – EH&B

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Conduct exploration for identified tasks aimed at offshore transition.

• Assist in developing solutions for transition design and service readiness.

• Oversee implementation activities and coordination of transitions.

• Offer subject matter expertise during setup, go-live, and stabilization phases.

• Track BAU performance, service quality, and adherence to processes.

• Develop and maintain Standard Operating Procedures (SOPs), job aids, and knowledge articles.

• Facilitate training and knowledge transfer for offshore teams.

• Assist with system conversions and process modifications.

• Promote standardization, efficiency, and ongoing improvement.

• Manage communication with stakeholders regarding assigned processes.

⛳️ Requirements

• Bachelor’s Degree or equivalent education, training, and work experience.

• Minimum of seven years of experience in the Employee Benefits and Health Insurance sector.

• Experience in a leadership role.

• Excellent written and verbal communication and facilitation skills.

• Demonstrated ability to respond with agility, urgency, and professionalism in all situations while managing priorities and proactively achieving goals.

• Strong capability to provide strategic input and influence individuals at all levels within the organization.

• Life & Health Insurance License (preferred).

• Familiarity with systems and applications specific to Employee Health and Benefits (preferred).

🏝️ Benefits

• Generous time off, including personal and volunteering days.

• Tuition reimbursement and opportunities for professional development.

• Hybrid work model.

• Charitable contribution matching programs.

• Stock purchase opportunities.