Office Administrator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Communicate with customers through phone calls, text messages, and emails

• Handle incoming leads by calling, texting, emailing, and scheduling new projects

• Oversee the customer funnel and guide customers through each step

• Arrange meetings for estimators with potential customers

• Organize approved jobs based on staffing availability

• Facilitate communication among clients, staff, and management

• Monitor employee hours worked on each job

• Keep track of purchases related to each job

• Assist the manager in issuing invoices upon project completion

• Support estimators with locating materials and obtaining pricing

• Help manage social media accounts and email correspondence with prospects

⛳️ Requirements

• Proven experience as an Office Administrator

• Strong computer skills, including proficiency in Excel, Word, and CRM systems

• Experience with Housecall Pro is an advantage

• In-depth knowledge of social media platforms, including Facebook and Nextdoor

• Strong work ethic and a commitment to producing quality work

• Proficient in ensuring customer satisfaction

• Ability to engage with clients from various socioeconomic backgrounds and age groups

• Capacity to collaborate with a diverse team of employees

• Skill in efficiently scheduling for an expanding number of crew members

• Flexibility to adapt to interruptions such as last-minute cancellations, call-offs, and illnesses

• Basic understanding of business principles, including profitability and efficiency

• Must be a legal citizen of the United States

• Must be fluent in English

🏝️ Benefits

• Consistent work hours

• Flexible scheduling options

• 6 paid holidays

• Paid time off (PTO)

• Strong support from the office team