Observability Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Create and implement comprehensive observability solutions spanning applications, infrastructure, and cloud environments.

• Design dashboards, alerts, and telemetry frameworks to ensure real-time insights into system health and performance.

• Develop automation solutions to reduce repetitive operational tasks and enhance efficiency.

• Facilitate runbook automation, self-healing capabilities, and automated incident triage workflows.

• Establish and execute SLIs, SLOs, and alerting strategies to enhance service reliability.

• Promote improvements in Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) through actionable alerts and insights driven by telemetry.

• Implement proactive monitoring, anomaly detection, and predictive alerting to identify potential issues before they affect customers.

• Utilize AIOps capabilities for alert correlation and smart incident response.

• Integrate observability platforms with CI/CD pipelines, cloud services, and IT Service Management (ITSM) tools like ServiceNow.

• Collaborate with engineering, product, and operations teams to set observability standards and ensure operational readiness.

• Guide teams and promote the adoption of observability best practices throughout the organization.

⛳️ Requirements

• 4+ years of experience in Observability Engineering, Site Reliability Engineering, or related fields.

• Practical experience with observability platforms such as Dynatrace, Splunk, Grafana, and OpenTelemetry.

• Strong knowledge of AWS and GCP, along with familiarity with cloud-native architectures.

• Proficient in Python for automation and operational tooling.

• Experience in implementing metrics, logs, events, and distributed tracing (MELT) across distributed systems.

• Hands-on experience with Terraform and Infrastructure as Code practices.

• Solid understanding of SLIs, SLOs, alerting strategies, and incident response frameworks.

• Excellent troubleshooting, communication, and collaboration abilities.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that comes with remote work.

• Growth Mindset: benefit from a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on meaningful projects for leading global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: become part of a dynamic, global team and thrive in an inclusive and supportive work environment, featuring open communication and regular team-building social events.

• Social Sustainability Values: engage in sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.