Nurse, Spanish Speaking – Puerto Rico License

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and assess physiological data to enhance healthcare providers’ patient care strategies.

• Act as a liaison between patients and providers to facilitate adherence to remote monitoring care plans.

• Conduct proactive outbound calls to deliver clinical support and educational resources.

• Keep precise records and document monitoring activities and conversations in a cloud-based platform.

• Ensure effective and consistent communication with patients and healthcare providers.

• Handle incoming calls that require clinical guidance.

• Collaborate with Sales, Marketing, Customer Care, Development, and other departments to improve the experiences of patients and providers.

• Work together on customer procedures, policies, and standards.

• Support Clinical & Regulatory Affairs with tasks related to remote patient monitoring.

• Execute responsibilities in line with the quality management system requirements.

• Take on additional responsibilities as needed in a dynamic high-tech startup environment.

• Report to the Director of Nursing and collaborate within a cross-functional team.

⛳️ Requirements

• Licensed Practical Nurse (LPN) or Registered Nurse (RN) with verified credentials and licensure in Puerto Rico.

• LPN or RN credentials and licensure in any other state is a bonus but not mandatory.

• Residing in the USA.

• Legal authorization to work in the United States.

• Proficient in both English and Spanish, both written and spoken.

• Must meet the qualifications of “qualified clinical staff” as per the CPT codebook.

• At least 3 years of experience as licensed clinical staff with patient management, either remote or in-person.

• Previous experience in diabetic care, wound care, chronic disease management, or remote patient monitoring programs is highly advantageous.

• Experience in supporting Veterans within the VA/DOD healthcare sector is a plus.

• Capability to analyze data and provide clear clinical feedback.

• Demonstrated record of professional and effective communication skills with customers.

• Ability to build rapport, foster relationships, and effectively resolve conflict situations.

• Familiarity with technological troubleshooting and various smartphone platforms.

• Proficient in the Microsoft Office suite.

• Knowledge of quality management systems, ISO 13485, and HIPAA/PIPEDA standards is an asset.

• Exceptional attention to detail, decision-making, problem-solving, and critical-thinking skills.

• Self-driven with the ability to perform under pressure.

• Capability to excel in a rapidly evolving, fast-paced, high-tech startup atmosphere.

• Strong written and verbal communication skills.

🏝️ Benefits

• Flexibility to determine your own working hours within the 8:30 a.m. to 5:00 p.m. EST timeframe.

• Work from the comfort of your home.

• Casual at-will employment arrangement.

• Possibility of additional hours based on business requirements.