NOC Engineer, Telecom

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the network across IP and transmission platforms (including xWDM) along with the foundational infrastructure (sites, owned and leased fiber).

• Respond to alarms that indicate both service-impacting and potential service-impacting issues.

• Initiate and carry out troubleshooting for faults and outages across applicable platforms.

• Resolve incidents at the first line whenever feasible, reducing the need for escalation to second-level support.

• Take complete ownership of incidents, ensuring their resolution and restoration.

• Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting efforts.

• Ensure precise and timely documentation during and after the resolution of incidents.

• Maintain clear and organized communication with both internal and external stakeholders during critical incidents.

• Monitor SLA commitments, track progress, and coordinate resolution efforts across teams.

• Prepare root cause analyses and outage reports.

• Act as a Single Point of Contact (SPOC) during scheduled maintenance and outages.

• Configure and contribute to the development of NOC monitoring tools and processes.

• Collaborate with internal teams to enhance troubleshooting and facilitate information sharing.

⛳️ Requirements

• 3–5+ years of experience in a Network Operations Center (NOC) or a comparable environment.

• Strong technical knowledge in network troubleshooting across IP and/or transmission platforms.

• Solid understanding of TCP/IP, MPLS, BGP, QoS, and xWDM technologies.

• CCNP Enterprise level expertise (for IP-focused roles) or equivalent hands-on experience.

• Practical experience with network monitoring tools, incident management, and fault resolution.

• Experience working in Linux/Windows environments.

• Excellent communication skills and capability to collaborate with internal teams and external providers.

• Experience in documenting incidents and maintaining clear technical reports.

• Nice-to-have skills: Experience with scripting (Python or Bash), background in the Telecom industry (TELCO), experience in configuring or enhancing NOC monitoring tools, and experience in an international setting.

🏝️ Benefits

• Continuous learning and professional growth opportunities.

• Access to professional training and English/Spanish language classes.

• Comprehensive medical insurance coverage.

• Support for mental health needs.

• Specialized benefits program that includes compensation for fitness activities, hobbies, pet care, and more.

• Flexible working hours.

• An inclusive and supportive workplace culture.