Network Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with customers via support tickets to onboard BYO-BGP clients, addressing performance challenges related to availability, reachability, latency, and jitter, as well as managing cloud-native VPC networks.

• Investigate network incidents to uncover potential contributing factors such as technical debt, architectural flaws, or procedural shortcomings, and take initiative in implementing comprehensive improvements across platforms.

• Draft, evaluate, and test procedural documentation aimed at facilitating scheduled maintenance that minimizes customer disruption and enhances the overall customer experience.

• Coordinate with internal teams to ensure prompt resolution of network issues, including those related to automation.

• Diagnose issues to pinpoint problems at any layer of the OSI Model.

⛳️ Requirements

• Proficient in network operations troubleshooting, planning, and executing network modifications.

• At least 1-2 years of experience with BGP-based networks, including substantial expertise in Internet-scale routing tables, IRR’s, RIR’s, RPKI, routing policies, peering policies, and architectures.

• Familiarity with technologies and protocols such as VxLAN and EVPN.

• Basic experience in Linux administration (Debian preferred), with knowledge of Linux Kernel routes, iptables, nftables, ebtables, ipset, and network routing suites like FRR and Bird (preferred).

• Understanding of cloud networking concepts, including VPC’s, NFV, Direct Connect, and IPsec.

• Ability to document troubleshooting processes for repetitive tasks effectively.

• Proactive in identifying network issues before they escalate into larger problems.

• Preferred knowledge in creating scripts/tools for automating repeatable network changes and gathering network health data.

• Experience in opening and managing tickets with vendors and transit providers.

• Knowledge of scripting in Python and familiarity with Ansible playbooks is advantageous.

• Understanding of at least one vendor and operating system, such as Juniper, Cisco, Brocade, Cumulus, or SONiC.

• Certifications like CCNA or JNCIA are highly desirable.

🏝️ Benefits

• 100% company-covered insurance premiums for employee medical, dental, and vision plans.

• 401(k) plan that matches 100% up to 4%, with immediate vesting.

• Professional Development Reimbursement of $2,500 each year.

• 11 Holidays + Paid Time Off Accrual + Rollover Plan.

• Increased PTO at the 3-year and 10-year anniversary, plus a 1-month paid sabbatical every 5 years, and an annual Anniversary Bonus.

• $500 stipend for remote office setup in the first year and $400 each subsequent year.

• Internet reimbursement of up to $75 per month.

• Gym membership reimbursement of up to $50 per month.

• Company-paid Wellable subscription.