NOC Engineer I – Outage Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate coordination of network outages with teams from Voice, Video, IP, Transport, OSP, and Local Operations to ensure prompt resolution.

• Execute event notifications for internal teams, leadership, and external clients.

• Generate and escalate third-party tickets for offnet outages.

• Assist in isolating outages, troubleshooting, and identifying persistent network issues.

• Diagnose and resolve escalated network performance challenges while monitoring affected systems.

• Provide technical and analytical support during root cause investigations and help develop action plans.

• Address customer and network trouble tickets to restore services and rectify faults.

• Support NOC team members during significant outages affecting Voice, Transport, IP, and Broadband networks.

• Assist with Change Management tasks as required.

• Undertake additional responsibilities and project assignments as directed by NOC leadership.

⛳️ Requirements

• A high school diploma is mandatory; an Associate or Bachelor’s degree is preferred.

• 2–4+ years of professional experience in network operations or five years or more in related engineering or technical roles.

• Strong comprehension of Ethernet and TCP/IP networking principles.

• Practical knowledge of IEEE and ITU standards pertaining to FTTH and GPON technologies.

• Proficient in troubleshooting Access and Core engineering environments.

• Experience with MPLS, Layer 2 and Layer 3 private networks, GPON and XGS-PON networks, as well as multiprotocol routing technologies.

• Familiarity with the OSI model and routing/transmission protocols such as VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.

• Understanding of digital cross-connect systems, multiplexing systems, and TL1- or CLI-based provisioning processes.

• Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and switching or protection methodologies.

• Experience with Cisco, Ciena, and Nokia routing platforms, along with supporting software or hardware upgrades for broadband access and core systems.

• Capability to work a 24/7 operational schedule, including nights and weekends.

• CCNA certification is preferred.

• Strong abilities in written and verbal communication, analytical thinking, problem-solving, prioritization, independent judgment, and collaboration.

• Applicants must be at least eighteen (18) years old at the time of application.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Competitive salary packages, including bonus opportunities for eligible roles.

• Paid Time Off and Paid Holidays.

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).

• Fully employer-paid life and disability insurance.

• Employee Assistance Program (EAP) providing access to professional support for various life challenges.

• 401K plan with up to 5% employer contribution and a self-directed brokerage option.

• Wellness program that includes educational resources and cash incentives for gym attendance and nutrition initiatives.

• Bonuses for employee referrals.

• Discounts on Lumos Fiber Internet for employees residing within our service areas.