Regional Network Operations Manager – Europe

This is a fully remote position, open to applicants in Ireland, +4 more states.

📋 Description

• Take responsibility for the complete incident lifecycle related to Holafly’s global connectivity services, which includes detection, impact assessment, technical investigation, service restoration, validation of customer recovery, and closure.

• Serve as the Incident Commander during significant network incidents.

• Facilitate the coordination of L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners, and core-network vendors until resolution is achieved.

• Lead and mentor a team of 5–10 Network Operations engineers.

• Offer technical guidance, escalation support, and performance management.

• Maintain technical authority over live roaming and core-network services.

• Conduct independent analysis of traces, logs, and network behavior.

• Drive Root Cause Analysis (RCA), Problem Management, and implement permanent corrective actions for significant and recurring incidents.

• Oversee network performance, monitoring, and operational enhancements.

• Monitor key performance indicators (KPIs) such as first-attach success, session-establishment success, latency, packet loss, throughput, availability, and Mean Time to Recovery (MTTR).

• Ensure a seamless follow-the-sun handover process between regional teams.

⛳️ Requirements

• Over 15 years of experience in the Mobile Telecommunications sector.

• Extensive knowledge of Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX, and mobile data services.

• In-depth technical understanding of LTE/4G and 5G NSA/SA roaming architectures.

• Familiarity with Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing, and Local Breakout environments.

• Demonstrated experience in leading major network incidents and performing technical troubleshooting.

• Proficient in analyzing signaling traces, PCAPs, logs, and network KPIs.

• Capability to manage incidents through to restoration, RCA, and implementation of permanent corrective measures.

• Prior experience in people management, preferably leading a Network Operations, NOC, Core Network, or Incident Management team consisting of around 5–10 engineers.

• Strong grasp of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, and Diameter.

• Excellent communication and stakeholder management skills in English.

• Ability to coordinate with global MNOs, IMSI providers, IPX/core vendors, and internal teams.

• Nice to have: certifications in AWS, Cisco, or Project Management (PMP/Agile).

• Nice to have: knowledge of eSIM orchestration and GSMA standards.

🏝️ Benefits

• 100% remote work culture with flexible arrangements.

• The opportunity to work from anywhere within Europe, fostering a high-trust and ownership environment.

• Chance to lead the transformation to 5G and cloud-native telecom architecture.

• Performance-based bonuses.

• Health coverage.

• Professional development stipends.

• Global scale and impact, shaping the connectivity experience for millions of international travelers worldwide.