NOC Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for incident response in alignment with the company’s standard operating procedures.

• Conduct scheduled maintenance and remediation activities in support of Managed Services Solutions.

• Report directly to the Managed Services Maintenance Manager.

• Capable of supporting complex technical solutions with minimal oversight.

• Adhere to instructions and document procedures to resolve issues while following best practices.

• Address support issues using a combination of skills, experience, vendor assistance, and internal consultations.

• Maintain a broad understanding of our products and solutions.

• Exhibit a high level of proficiency in the products and software that we support.

• Work a 4on4off shift schedule, rotating through days, swing, and night shifts over a 4-week period.

⛳️ Requirements

• 1-3 years of experience in Information Technology, preferably in Managed Services.

• Familiarity with ticketing systems and effective time management.

• Technical degree in Information Technology, a related field, or equivalent professional experience.

• Relevant technical certifications in VMware, Microsoft, CompTIA, etc.

• Experience working within IT for the Legal Industry.

🏝️ Benefits

• Opportunities for internal and external learning & development, including career advancement.

• Scheduled and flexible PTO programs.

• Family-friendly initiatives, including care packages.

• Regular team-building activities.

• Competitive compensation and benefits package, including:

• Private health insurance.

• Mental health and wellness programs.

• Company-matched pension scheme.

• Life insurance and income protection insurance.

• Monthly fitness/gym membership allowance.