NiCE CXone Engineer, Professional Services Consultant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Management and domain expertise in Contact Center as a Service (CCaaS) software.

• Experience with NICE CXone and CXone Studio.

• Collaborate as part of the TTEC Digital project team to enhance and improve software utilizing one or more of the following languages: CXone Studio, C#, ASP.NET.

• Responsible for coding and testing projects.

• Ensure timely delivery of high-quality software.

• Participate in meetings and training sessions as required.

• Collaborate with system analysis and project management to achieve successful project completion.

• 1-2 years of experience with ASP/.NET, including C#, VS.Net, XML, Web Services, etc.

⛳️ Requirements

• Preferred Bachelor’s degree in computer science, IT, or engineering.

• At least 3 years of experience in NICE CXone and UC environments.

• 1 to 2 or more years of software development experience, including design, custom and standard coding (JavaScript, Python, Java, C++), and testing of real-time systems.

• Familiarity with enterprise-level CCaaS architecture for complex business requirements.

• Experience in network infrastructure.

• Ability to work effectively as a team player.

• Enthusiasm for working in a fast-paced environment.

• Strong customer-facing presentation skills, with the capability to create new solution pitches, value propositions, and demo experiences.

• Demonstrates considerable autonomy in determining objectives and methodologies for engagements.

• Engages with issues related to development and future concepts.

• Existing knowledge and/or industry certifications in NICE CXone and process automation technologies.

• Availability to work US daytime hours.

🏝️ Benefits

• We aim to reflect the communities we serve while providing exceptional service and technology focused on humanity.