
NiCE CXone Engineer, Professional Services Consultant
Posted May 20

Posted May 20
This is a fully remote position, open to applicants in Philippines.
• Management and domain expertise in Contact Center as a Service (CCaaS) software.
• Experience with NICE CXone and CXone Studio.
• Collaborate as part of the TTEC Digital project team to enhance and improve software utilizing one or more of the following languages: CXone Studio, C#, ASP.NET.
• Responsible for coding and testing projects.
• Ensure timely delivery of high-quality software.
• Participate in meetings and training sessions as required.
• Collaborate with system analysis and project management to achieve successful project completion.
• 1-2 years of experience with ASP/.NET, including C#, VS.Net, XML, Web Services, etc.
• Preferred Bachelor’s degree in computer science, IT, or engineering.
• At least 3 years of experience in NICE CXone and UC environments.
• 1 to 2 or more years of software development experience, including design, custom and standard coding (JavaScript, Python, Java, C++), and testing of real-time systems.
• Familiarity with enterprise-level CCaaS architecture for complex business requirements.
• Experience in network infrastructure.
• Ability to work effectively as a team player.
• Enthusiasm for working in a fast-paced environment.
• Strong customer-facing presentation skills, with the capability to create new solution pitches, value propositions, and demo experiences.
• Demonstrates considerable autonomy in determining objectives and methodologies for engagements.
• Engages with issues related to development and future concepts.
• Existing knowledge and/or industry certifications in NICE CXone and process automation technologies.
• Availability to work US daytime hours.
• We aim to reflect the communities we serve while providing exceptional service and technology focused on humanity.
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