NICE CX-One Developer

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee and execute release planning, development, testing, and deployment of IVR enhancements across various agencies.

• Create and develop call flows while integrating backend systems through application programming interfaces (APIs).

• Manage NICE Business Units (BU) and play a role in solution design and network optimization.

• Provide routing design and implementation support for contact center technologies.

• Collaborate with Architecture teams to design, develop, deploy, and utilize APIs.

• Offer technical support and troubleshooting assistance when scripting challenges occur.

• Facilitate communication regarding issues and resolutions with multiple technical teams during production incidents.

• Review support tickets with agency leadership and supervise issue resolution across different teams.

⛳️ Requirements

• A minimum of 3 years of experience with NICE InContact CXOne.

• At least 3 years of professional experience with NICE CXOne Studio scripting.

• Practical experience in designing and implementing NICE CXOne solutions.

• Familiarity with cloud-based SaaS, PaaS, or IaaS providers.

• Experience with virtualized systems, including application servers, databases, and networking infrastructure.

• Capability to comprehend business requirements and convert them into technical solutions.

• Strong skills in conflict management and organizational communication.

• Exceptional communication and teamwork skills.

• Preferable experience in creating Contact Center dashboards.

• Basic understanding of intersystem networking and data traffic flow between components.

• Proficient in troubleshooting end-to-end call center applications.

• Experience addressing browser-related issues (Chrome and Edge) when engaging with web-based applications like Salesforce or Microsoft Dynamics.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, which includes health insurance, language courses, and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that remote work provides.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship and talent investment initiatives, internal mobility, and internship opportunities.

• Global Impact: collaborate on significant projects for leading global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: be part of a vibrant, global team and thrive in an inclusive and supportive work atmosphere with open communication and regular team-building social events.

• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.