Network Support Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver technical assistance through incoming tickets, phone calls, and emails.

• Diagnose and resolve networking challenges within Cisco and Cisco Meraki frameworks.

• Assist end users and client IT teams in a dynamic service environment.

• Set up and troubleshoot VLANs, firewall configurations, VPNs, routing, DNS, DHCP, and wireless networking issues.

• Utilize Zendesk and other ticketing systems to oversee incidents and service requests.

• Elevate complex technical problems when needed while ensuring clear communication with clients.

• Partner with senior engineers on network troubleshooting and enhancements to operations.

• Maintain professionalism and clear communication during high-stress situations.

⛳️ Requirements

• A minimum of 2 years of experience in Network Support, Service Desk, Technical Support, or related fields.

• Solid understanding of networking principles, including TCP/IP, Subnetting, VLANs, Routing, DNS, DHCP, and Firewall fundamentals.

• Knowledge equivalent to CCNA-level networking.

• Practical experience in troubleshooting networking environments.

• Proficient in English, both written and spoken.

• Background in customer-facing or support-oriented roles.

• Capacity to work methodically and maintain composure under pressure.

• Experience in managing tickets, incidents, and troubleshooting requests.

🏝️ Benefits

• Fully remote work—enjoy the flexibility while working with a global team.

• Engage in real-world digital products that blend business, technology, and data.

• Company-provided equipment.

• Training and certifications covered by the company.

• Opportunity to work with enterprise-level clients and global infrastructure projects.