Network Engineer – Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and resolve network connectivity challenges within enterprise and telecom settings, ensuring the dependable operation of the Opplane VLMA platform.

• Analyze routing behavior, packet captures, Linux system logs, and application logs to determine the underlying causes of network and connectivity problems.

• Test and validate proposed solutions in the Solution Lab prior to their deployment in customer environments.

• Assist in the deployment, configuration, and optimization of networking solutions within client environments.

• Provide technical support to enterprise customers and telecom operators by guiding troubleshooting efforts, conveying technical findings, and aiding in the resolution of technical issues via ticketing systems, email, and live support sessions.

• Conduct incident triage, prioritize technical issues, and coordinate resolutions with internal engineering teams.

⛳️ Requirements

• A minimum of 3 years experience as a Network Engineer.

• An Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).

• Strong understanding of Networking Fundamentals and CLI Experience.

• CLI Proficiency – Proven hands-on experience utilizing Cisco IOS or Juniper Junos Command Line Interface (CLI) for configuring interfaces, verifying routing tables, and troubleshooting network connectivity.

• Routing & Switching – A solid grasp of core networking concepts including IPv4/IPv6 addressing, Subnetting, VLANs, Static Routing, and Basic Dynamic Routing Protocols (e.g., OSPF, BGP).

• Tunneling Technologies – Familiar with tunneling concepts such as GRE and VPN technologies.

• Linux System Administration – Comfortable operating within Linux/Unix environments using the command line.

• Troubleshooting & Infrastructure Packet Analysis – Knowledgeable in packet capture tools like Wireshark or tcpdump.

🏝️ Benefits

• Global & Multicultural – Diverse perspectives with global collaboration across US, Portugal, India, and Singapore offices.

• Startup Energy – A fast-paced, impact-driven environment.

• Ownership Mindset – Engineers take ownership of their creations.

• Collaborative & Friendly – A culture that is open, curious, and supportive.